Direct communication with your provider or our team during business hours

When you call our office during office hours, our team will take your call with a real concern for your health and well-being. If you need to leave a message, your phone call will be returned promptly. If you deem your problem urgent, your provider will make every effort to speak to you at the time of your call.

Direct communication for urgent issues after hours

You will be provided with a direct phone number for urgent issues outside our regular office hours. Your provider will use reasonable best efforts to be available off-hours to help coordinate your care. You may also send a text message to this number for truly urgent issues outside office hours. For true emergencies, however, always call 911 first.

Convenient communication for non-urgent health issues or questions

You will receive a prompt response from your provider (usually within 24 hours). You may send your provider a text message if a brief communication is appropriate. Because email and text communications are not always secure, please use discretion when choosing topics to discuss via these platforms. Your patient portal is the best way to communicate securely and confidentially.

Little or no office waiting room time, and longer appointments

Office visits will start promptly minimizing exposure to sick patients. Appointments will generally be scheduled for 30 minutes, but some appointments (for example, a Comprehensive Annual Health Assessment) will be scheduled for 60-90 minutes. Our aim is to provide you and your provider with ample time to thoroughly address all your questions and concerns, regardless of the reason for your visit.

Extended office hours

Office visits are best scheduled when the full complement of staff is available. However, should you require an occasional visit outside of our usual office hours, we will do our best to reasonably accommodate you.

Strong focus on preventive medicine and long-term health and wellness

As part of our commitment to your long-term health and wellness, our philosophy is to educate you about the importance of fitness, weight management, healthy living and nutrition. In addition to the clinical services we already offer through our practice, we will assist you to identify and evaluate wellness providers and offerings. This will support your effort to take an active role in managing and maintaining good health.

Continuity of care with a provider who knows you

Our concierge practice emphasizes an ongoing relationship with your provider, who gets to know your medical history, concerns, and goals. When your provider is away from the office, another member of our care team or a trusted colleague will be available for urgent issues.

Personalized support during a hospital stay

Should you need to be hospitalized, your provider will be available when possible to communicate with you and serve as an advocate on your behalf, even when not directly involved in your hospital care. If you wish, unless hospital policy or protocol does not allow, your provider will do what is reasonably possible to remain involved in your care by communicating with the hospitalists or other attending physicians who are providing services to you.

“Virtual” consultations and long-distance care

Whether you are on a brief vacation, living some of the year in another residence, or otherwise unable to come to the office, I will offer a “virtual” consultation as determined on a case-by-case basis, at my discretion and subject to applicable state law requirements. However, if in my judgment you need to be seen by a local physician, you will be encouraged by me to seek medical attention. I will communicate with you directly, as well as with your treating physician as needed, to support the coordination of your care on health issues that may arise.

Enhanced coordination of care

With a smaller, more patient-focused practice, there will be ample time to coordinate care with specialists.

Seminar groups

I will host meetings to discuss a variety of timely health issues and offer an opportunity for small group interaction. Quarterly newsletter on topics relevant to your health and well-being. I will provide seasonal newsletters on medical subjects of interest.